PrimeMega (“we”, “us”, “our”) operates primemega.co.uk and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or interact with our business.
We follow UK GDPR, Data Protection Act 2018, and other applicable privacy regulations.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect information in the following ways:
A. Information You Provide to Us
- Name
- Email address
- Billing/shipping address
- Phone number
- Order details
- Payment-related information (handled by our payment partners, not stored by us)
- Messages you send through forms or support channels
B. Information Collected Automatically
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Device type
- Pages viewed
- Time spent on pages
- Referring URLs
- Basic analytics data (non-identifiable)
C. Cookies & Tracking Technologies
We use cookies for:
- Website functionality
- Cart and checkout
- Analytics
- Performance tracking
- Personalised content
You can manage or disable cookies through your browser settings.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate order updates
- Provide customer support
- Improve website performance
- Personalize user experience
- Detect and prevent fraud
- Manage internal analytics
- Send marketing emails (only if you opt-in)
We do not sell your information. We use it only to operate and improve your experience with PrimeMega.
3. Legal Basis for Processing (UK GDPR)
We process your personal data based on:
- Contract – to fulfil your orders
- Consent – for marketing emails or cookies
- Legitimate interest – to improve our website and protect against fraud
- Legal obligation – for accounting, tax, or regulatory reasons
4. How We Store and Protect Your Data
We take security seriously. Your data is protected through:
- SSL encryption
- Secure servers
- Restricted access
- Regular security reviews
- Encrypted transmission of sensitive data
No online method is 100% secure, but we follow industry-standard protections to keep your information safe.
5. Sharing Your Information
We only share your data with trusted partners who help us operate our business:
A. Service Providers
- Payment processors (e.g., bank transfer, Stripe, PayPal, etc.)
- Shipping and logistics partners
- Website hosting providers
- Email marketing platforms
- Analytics tools (e.g., Google Analytics)
These partners are required to protect your information and use it only for the services we request.
B. Legal Requirements
We may share data when required to:
- Comply with law
- Respond to legal requests
- Protect our rights and security
We never sell or rent personal information.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold
- Request corrections
- Request deletion (“right to be forgotten”)
- Restrict processing
- Object to certain uses
- Request a copy of your data
- Withdraw marketing consent at any time
To request any of these, contact us at support@primemega.co.uk.
7. Data Retention
We retain your information only as long as needed for:
- Completing orders
- Legal and financial requirements
- Customer support
- Internal analysis
When data is no longer needed, we delete it securely.
8. Payments & Financial Data
We do not store or access your full payment details.
Payments are handled securely by third-party payment providers. These partners follow strict PCI-DSS compliance.
For bank transfer orders, we only receive the confirmation of payment — no bank login or sensitive data passes through our website.
9. Email Marketing & Communications
You will receive emails only when:
- You place an order
- You request support
- You opt in to marketing emails
You can unsubscribe at any time using the link in our emails.
We do not spam or send irrelevant content.
10. Children’s Privacy
PrimeMega does not knowingly collect or process data of individuals under 16. If you believe a child has provided us information, contact us immediately.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Always review external privacy policies before using those services.
12. International Data Transfers
Some partners may process data outside the UK. When this occurs, we ensure proper safeguards such as standard contractual clauses or equivalent protections.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will always reflect the most recent version. Continued use of our website means you accept any changes.
14. Contact Us
For questions about this Privacy Policy or your data rights, contact us:
PrimeMega LTD
Email: support@primemega.co.uk
Website: primemega.co.uk
We respond to all privacy-related requests as soon as possible.